FAQ

Registration

Can I register more than one account?

As stated in our Terms and Conditions, each player may have only one account.

Do I have to make a deposit to be able to open an account?

You can open an account with LVbet without making a deposit. You have 72h to verify your identity and age, you will be able to play demo versions of the games. Depositing will allow you to get the full experience. For more details see our Terms & Conditions.

How can I register on your website?

You can register on www.lvbet.lv by clicking REGISTER on the top of the website. Enter your details in the short form provided and confirm your email address. You must verify your account within 72h, when your account will be verified and then you can fully use our services.

Why do I have to open an account to play your games?

Opening an account before playing on our site is required because, by doing so, you accept the Terms & Conditions of our service and confirm that you are 18 years of age or older.

My account

Can I change my Username?

Due to security purposes you cannot change your username.

How can I change my password?

You can simply change the password of your profile by clicking on your username at the top of the website and then pressing the CHANGE PASSWORD button on the right hand side.

How can I change my registered e-mail address?

Due to security reasons you cannot personally change your registered email address. To do so you are welcome to contact us via Live Chat or by sending an e-mail to [email protected]

I cannot access my account. What should I do?

Please double-check that the username/e-mail address and password are correct. Also note that the password is case sensitive so make sure your Caps Lock key is turned off. If you are still having trouble logging in to your account, feel free to contact us via Live Chat or by sending an e-mail to [email protected] at any time. Our advisers will check what is happening and provide you with further assistance.

I forgot my password. What can I do to retrieve it?

Click the FORGOT PASSWORD button available on the top right corner of WWW.LVBET.LV. Provide your e-mail address used upon registration and follow the instructions.

Please also note that entering an incorrect password for 5 times will block your account for 1 hour. After this time your account will be automatically unblocked. In case of any queries, you can contact us via Live Chat or by sending an e-mail to [email protected] at any time. Our advisers will be pleased to guide you through password recovery.

I forgot my username. What can I do to retrieve it?

Please contact our Customer Service via Live Chat or by sending an e-mail to [email protected] Our advisers will be pleased to guide you through the username recovery process.

I want to close my account. What should I do?

To close your account, contact us via Live Chat or by sending an e-mail to [email protected] Our advisers will close your account after successful verification.

My account is blocked. What can I do now?

The account lockout could be caused due to various reasons, for instance: incorrect password provided 5 times or due to security reasons. For a more detailed explanation please contact us via Live Chat or send us an email with your account details to [email protected]

Promotions

Where can I find the newest offers and promotions?

Offers and promotions can be found in the PROMOTIONS tab on the top of the website. In case of any queries you can contact us via Live Chat or by sending an e-mail to [email protected] at any time. Our advisers will be pleased to assist you.

Financial

Can I transfer money between accounts?

It is only allowed to have one account, thus transferring money between personal accounts is not possible.

Can I use more than one payment method?

Yes, you can but we may need documentation for any changes in financial methods.

Can I use my card to deposit into my friend’s account?

You cannot make any deposits to any account other than your own as this would constitute a third party transaction, which is not allowed under any circumstances. For more details see our Terms & Conditions.

Placing deposit with cards

If you have made a deposit with a previously unused payment card, We need to verify it. To do this, please upload a document confirming the payment (payment order) or a screenshot from your Internet bank. In order to successfully verify a payment card, the following information must be clearly visible in the document:

 

❖ Your name and surname;

❖ full account number (IBAN);

❖ partial card number;

❖ transaction with www.lvbet.lv;

❖ In some cases, a picture of the payment card may be required.

 

Please make sure that you have covered the middle digits of the payment card. So that the first 6 and last 4 digits are visible when sending card image or proof of payment with the full card number.

What can I do if my card deposit gets declined or rejected?

The most common cause for this to occur is due to improperly filling out the fields in the request form. Also, some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter.

What is my BIC code and how can I get it?

The BIC (Business Identifier Code) also called SWIFT code, is a unique to each bank used for the identification purposes whilst international transfers. It can be found on the banks’ website or on your personal statement. You can also contact your bank’s customer service and ask them for the SWIFT code.

What is my IBAN code and how can I get it?

IBAN stands for International Bank Account Number. It consists of your full personal bank account number preceded by the prefix indicating your country. For instance: LV 00 0000 00000000 00000 00000 00000 (country prefix and 26 digits). To find this information you can check your bank statement, ask the bank with which you own an account or via internet banking.

Deposit

How can I make a deposit?

After logging into your account, click on the PAYMENTS or DEPOSIT button which is found at the top of the website. Here you will see all the payment methods we accept and can select your preferred payment option by following the instructions.

How long does it take my deposit to be available in my account?

For most payment methods your deposit will be approved instantly. In case of bank transfer this can take from up to 3 days to be received from the bank.

What deposit methods do you accept?

To see a full list of available deposit methods please go to PAYMENT section, which can be found at the top right corner of our website. Here you can find all the deposit methods we accept.

What is the minimum/maximum amounts that I can deposit at a time?

The minimum deposit amount per transaction is 5 € and the maximum 5000 €.

Will I be charged any fees when depositing into my LV BET account?

No, there are no fees for depositing into your LVbet account.

Withdraw

Can I cancel a withdrawal request?

It is possible to cancel a withdrawal request only if the withdrawal has not been processed by the finance department yet. To cancel it, please click your Username at the top of the website and choose the AWAITING WITHDRAWALS section found in the CASHIER tab row. From here, click the CANCEL button next to the withdrawal you wish to cancel.

Can I make a withdrawal from my account and have it sent to someone else?

No, this is not allowed under any circumstances as it is deemed to be a third party transaction. For more details see our Terms & Conditions.

How long does it take to receive a payout?

We aim to approve all withdrawals within 24 hours since customer request. However according to the regulator requirement, prize that does not exceed 720 euros will be paid out immediately; a prize in the range from 721 euros to 14,300 euros will be paid out within 24 hours; a prize that exceeds 14,300 euros will be paid out in accordance with the procedures approved in the gambling rules not later than within 30 days and in not more than two payments. Please keep in mind that the processing time solely depends on the bank processing the withdrawal.

I can’t choose by which method I want to withdraw my winnings. Why is that?

The only withdrawal method available under the  Lottery and Gambling Supervisory Inspection is bank withdrawal.

I made a withdrawal a few days ago and it hasn’t arrived yet. What should I do?

Please contact us via live chat or by sending an e-mail to [email protected] Our advisers will look into the situation and provide you with further assistance.

What is the minimum and maximum amount I can withdraw?

The minimum amount you can withdraw per day is 10 € and the maximum is 5000 €. For more detailed information please go to the withdrawal tab.

Technical

I am getting an application error. What can I do?

This may be caused by a temporary technical disturbance. We recommend clearing your browser cache, cookies and temporary files as well as restarting the browser. After doing so please try to access our webpage again and if the issue continues, kindly try another browser. Failing this we welcome you to contact us via Live chat or by sending an email to our support. Our advisers will check what is happening and provide you with further assistance.

I don’t have any sound.

Please ensure that you have a valid sound card and your speakers are not set to mute. Check to see that you have sounds selected via the sound button in the left bottom corner of the Table Screen.

The website is running very slow, what can I do to speed it up?

If you have been experiencing a slow connection, please note the following: having several browsers open, music programs running or downloading files can all slow your computer and/or internet connection. Your local internet service provider may also be experiencing lag. Sharing your internet connection within your household and in your local area can also slow your connection speed.

What are the system minimum requirements to be able to play at LV BET?

In order to play at our casino your computer/tablet needs to support Flash Player 10 or later versions. You can also use your smartphone to play at LV BET. If you are not sure whether your device meets software requirements, you may try out games in demo versions.

What happens if my connection goes down?

If the gameplay was incomplete, it should resume when you next log back into the game. If you continue to experience problems please contact us via Live chat or by sending an e-mail to [email protected] Our advisers will check what is happening and provide you with further assistance.

Why is it that I cannot connect to the gaming server?

Double check whether the username/e-mail address and password are correct. Also note that the password is case sensitive so make sure your Caps Lock key is turned off. If you still have troubles with logging in to your account, feel free to contact us via Live Chat or by sending an email to [email protected]

Why is my game so slow?

The communication between your device and our servers has been optimized for the fastest response. If you notice that your game is moving slowly you may not have a good connection to the Internet.

Security

How do I know my money is safe?

All your funds are held in a separate Client trust account, the AS "LPB Bank". This is in compliance with the Lotteries and Gambling Supervision Inspection of Latvia with whom we are licensed. Client funds are completely ‘ring-fenced’ from corporate funds and are held securely in this way to ensure client funds are held safely and are always available to clients.

How safe is my credit card information?

LV BET uses the most advanced data encryption techniques to guarantee that your card information is available to a selected number of employees only. We encrypt all your information using the internationally accepted industry standards SSL encryption algorithms. This constitutes the same level of security measures used by banks.

Is your website licensed?

Yes, we hold a valid Lotteries and Gambling Supervision Inspection of Latvia licence.

Casino

How do I know the results of games are fair?

The games we offer are based on a Random Number Generator that has been approved by the Swedish National Laboratory of Forensic Science and Canadian Technical Systems Testing. Thus, whether you play stacking real money or just trying the demo version, the result of the game will be based on the same outsourced algorithm.

Is it possible to remove a bet after placing it on the table?

Before the game has started this may be possible but after the start of the game, you cannot change or lower any bets.

Where can I find detailed instructions to your games?

You can find detailed instructions to each game in the bottom left corner of the Table Screen. Just press the Question Mark icon.

Who provides the games you offer?

We offer a wide range of casino games powered by licensed providers, ie. Play’n GO, BF Games, Synot, Green Tube and NSOF.